Storage The Hale Terms and Conditions of Service
These Terms and Conditions govern the provision of storage services and any related handling or removal services provided by Storage The Hale. By placing a booking, delivering items to our care, or instructing us to collect goods, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests storage or related services from Storage The Hale.
Goods means any items, belongings, or property entrusted to Storage The Hale for storage, handling, or removal.
Storage Facility means any premises used by Storage The Hale to store Goods.
Services means storage services and any related services such as collection, loading, unloading, packing, handling, or delivery of Goods.
Contract means the agreement between the Customer and Storage The Hale for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage The Hale provides storage solutions and may also provide associated handling and removal services, including collection and delivery of Goods to and from the Storage Facility. The specific Services to be provided will be outlined in the booking confirmation or written quotation issued to the Customer.
Any description of Services on our website or in promotional materials is for guidance only and does not form part of the Contract unless expressly confirmed in writing.
3. Booking Process
All bookings for Services must be made by a person legally capable of entering into a binding contract. Bookings may be made online, in writing, or verbally, subject to our confirmation.
A booking is not considered accepted until Storage The Hale has confirmed acceptance and provided either a booking confirmation or a written quotation accepted by the Customer. We reserve the right to decline any booking at our discretion.
Customers must provide accurate and complete information when making a booking, including the nature, approximate value, quantity, and condition of the Goods, as well as any special handling requirements, access issues, or restrictions at collection or delivery locations.
Where removal or transport services are requested in conjunction with storage, the Customer must provide reasonable details of property access, parking arrangements, and any stairs, lifts, or other relevant access constraints.
4. Quotations and Charges
Any quotation issued by Storage The Hale is based on the information supplied by the Customer and is valid for the period stated on the quotation or, if no period is stated, for 30 days from the date of issue.
We reserve the right to amend the quoted charges if:
The information provided by the Customer is inaccurate, incomplete, or changes substantively.
Additional Services are requested or required, such as packing, dismantling, or additional handling due to unforeseen access issues.
The volume, weight, or nature of the Goods is greater than originally stated.
Charges may include, where applicable, storage fees, handling fees, collection and delivery charges, and any additional costs reasonably incurred to provide the Services.
5. Payments and Billing
Unless otherwise agreed in writing, storage charges are payable in advance, typically on a weekly or monthly basis, as specified in the quotation or booking confirmation. Charges for collection, delivery, and other related Services are payable on or before the date the Services are provided.
We may require a deposit prior to commencement of the Services. Any deposit requirements will be confirmed at the time of booking. Deposits may be used to offset unpaid charges or costs arising from damage, cleaning, or disposal of prohibited or abandoned items.
Payment methods will be stated in the booking confirmation. All amounts are payable in pounds sterling unless stated otherwise. The Customer is responsible for any bank or transfer fees incurred in making payment.
If the Customer fails to pay any amount due under the Contract on the due date, Storage The Hale may, without prejudice to any other rights, charge interest on the overdue amount at the statutory rate allowable in England and Wales from the due date until the date of actual payment.
We reserve the right to withhold the release or delivery of Goods until all outstanding charges and interest have been paid in full.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by notifying Storage The Hale as soon as reasonably possible.
Where cancellation is received at least 48 hours before the scheduled start time for collection or the commencement of storage, any pre-paid charges for Services not yet provided will be refunded, less any reasonable administrative costs.
Where cancellation is received less than 48 hours before the scheduled start time, Storage The Hale reserves the right to charge a cancellation fee up to the full amount of the first day of Services, including any removal or collection charges, to cover costs and loss of opportunity.
If the Customer fails to be present or to provide access at the agreed time for collection or delivery, this may be treated as a late cancellation, and additional charges may apply for reattendance or rearranged services.
Amendments to bookings, such as changes to dates, addresses, or storage duration, are subject to availability and may incur additional charges if they result in increased costs or operational changes.
7. Customer Responsibilities
The Customer is responsible for ensuring that:
They have lawful ownership of or authority over the Goods stored or handled by Storage The Hale.
All Goods are properly packed and clearly labelled where required, unless packing services have been agreed as part of the Contract.
No prohibited, dangerous, illegal, or hazardous items are included among the Goods.
Reasonable access is provided at collection and delivery locations, including suitable parking or entry for vehicles.
The Goods are insured by the Customer for their full replacement value, unless otherwise agreed in writing.
The Customer must notify Storage The Hale promptly of any change in contact details, such as postal address, billing address, or other relevant information.
8. Goods Not Accepted for Storage
Storage The Hale does not accept for storage or handling any of the following items:
Perishable goods, live plants, animals, or any living organisms.
Explosives, weapons, ammunition, or any items classified as dangerous goods.
Flammable, corrosive, toxic, or otherwise hazardous materials, including gas cylinders and fuel containers.
Illegal items or items whose possession, storage, or transport would contravene any law or regulation.
Cash, precious metals, jewellery, valuable works of art, or other high value items unless expressly agreed in writing.
Any waste materials, contaminated items, or goods that may attract pests, mould, or infestation.
If prohibited items are discovered among the Goods, Storage The Hale may at its discretion refuse to store them, arrange safe removal, or notify the relevant authorities where appropriate. The Customer will be responsible for any costs or losses incurred as a result.
9. Access to Stored Goods
Access to the Storage Facility and to stored Goods is by appointment or as otherwise arranged and confirmed by Storage The Hale. Access times and procedures may vary and are subject to reasonable restrictions for safety and operational reasons.
Storage The Hale may require proof of identity and evidence of authority before granting access to Goods. We may refuse access to any person who cannot demonstrate proper authority, or where we reasonably suspect fraudulent or unlawful activity.
The Customer must comply with all health and safety requirements and any site rules when visiting the Storage Facility. Children must be supervised at all times and animals must not be brought into the Storage Facility.
10. Waste Regulations and Disposal
Storage The Hale operates in compliance with applicable waste management and environmental regulations. The Customer must not deposit waste or unwanted items at the Storage Facility unless expressly agreed and subject to appropriate charges and procedures.
We are not a general waste disposal facility. Items left behind, abandoned, or deemed unsatisfactory for storage may be classified as waste. Storage The Hale reserves the right to remove, treat, or dispose of such items in accordance with relevant legislation and at the Customer's cost.
The Customer is responsible for ensuring that any goods handed over for disposal or recycling are lawfully theirs to dispose of and are not hazardous or prohibited materials. Additional charges may apply for the handling and lawful disposal of bulky items, electrical goods, or regulated waste streams.
11. Liability and Risk
Storage The Hale will exercise reasonable care in the handling, storage, and transport of Goods. However, all Goods are stored at the Customer's risk unless otherwise agreed in writing, and the Customer is strongly advised to arrange appropriate insurance for the full value of the Goods.
We will not be liable for any loss, damage, or deterioration of Goods arising from:
Inherent defects, flaws, or natural deterioration in the Goods.
Fair wear and tear, atmospheric or climatic conditions, including damp, condensation, or temperature changes, unless resulting from our proven negligence.
Insufficient or improper packing by the Customer, or packing materials supplied by the Customer.
Acts or omissions of the Customer, their agents, or any third party not acting under our control.
Events beyond our reasonable control, including but not limited to fire, flood, storm, acts of God, war, riots, civil commotion, or industrial disputes.
To the fullest extent permitted by law, Storage The Hale's total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the lesser of the actual loss suffered or a reasonable multiple of the charges paid for the relevant Services, as stated in the quotation or any agreed limit of liability.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
12. Insurance
Unless we expressly agree in writing to arrange insurance cover for the Customer, the Customer remains fully responsible for insuring the Goods for their full replacement value against loss or damage while in transit or in storage.
Where insurance is offered by Storage The Hale, any such cover will be subject to separate terms, conditions, exclusions, and limits. The Customer must provide accurate information regarding the value and nature of the Goods when arranging any insurance through us.
13. Non-Payment and Lien
If the Customer fails to pay any charges when due, Storage The Hale shall have a contractual lien over the Goods and may retain possession of them until all outstanding amounts, including interest and costs, have been paid in full.
If charges remain unpaid for a period of 60 days or more, Storage The Hale may, after giving reasonable notice to the Customer at their last known contact details, sell or otherwise dispose of some or all of the Goods to recover the outstanding sums. Any surplus proceeds will be held for the Customer after deducting our reasonable costs of sale, storage, and administration.
Where Goods are of no or low resale value, we may choose to dispose of them as waste. The Customer will remain liable for any shortfall between the sale or disposal proceeds and the outstanding sums due.
14. Termination of Storage
Either party may terminate the storage arrangement by giving written notice in accordance with any minimum storage period specified in the quotation or booking confirmation. If no minimum period is specified, a minimum notice period of 14 days will apply.
On termination, the Customer must arrange for the removal of all Goods from the Storage Facility and must settle all outstanding charges up to and including the date of removal.
If the Customer fails to remove the Goods by the termination date, Storage The Hale may continue to charge for storage at the prevailing rate or may exercise its rights under the lien clause to sell or dispose of the Goods.
15. Data Protection and Privacy
Storage The Hale will collect and process personal data about the Customer for the purpose of administering the Contract, providing Services, handling payments, and complying with legal obligations. We will process personal data in accordance with applicable data protection laws in the United Kingdom.
The Customer is responsible for ensuring that any personal data contained within the Goods is securely backed up and removed where appropriate. Storage The Hale is not responsible for loss of data stored on electronic devices placed in storage.
16. Complaints and Dispute Resolution
If the Customer has any concerns or complaints about the Services, they should notify Storage The Hale as soon as reasonably practicable, providing details of the issue and any supporting information.
We will use reasonable efforts to investigate and resolve complaints promptly and fairly. Claims for loss or damage to Goods must be notified as soon as reasonably possible and in any event within 7 days of the date the Goods were delivered or made available for collection from storage.
Where a dispute cannot be resolved directly, the parties may consider using mediation or another form of alternative dispute resolution before commencing legal proceedings, although this is not mandatory.
17. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between Storage The Hale and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
No failure or delay by Storage The Hale in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of Storage The Hale. We may assign or transfer our rights and obligations to another suitable provider of storage or removal services, provided this does not materially affect the level of service provided to the Customer.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties and supersede any prior understandings, representations, or agreements relating to the Services.
